550 Beds

Top Performing Hospital for Treatment of Heart Attacks 

$1.4B Invested in Improving Standard of Care 

ACTION Registry Gold Performance Achievement Award 

The Challenge 

A leading hospital that provides world-class technology, service, and research, was struggling to complete its clinical registry data abstraction through internal staff members who had other primary roles. A newly on-boarded Quality Director realized the hospital was not dutifully performing the abstraction it required.  Not only was the client several months behind in its abstraction, the cases that were being populated were frequently incomplete and did not adhere to specific data definitions. This resulted in low quality, if not unusable, performance improvement reports. The Quality Director sought to efficiently collect and harness data that would be effective for freeing up time and helping the department focus on performance improvement. After investigating the expense, turnover, and training required to complete abstraction with internal resources, our client concluded that it would be in the hospital’s best interest to outsource its data abstraction to Navion.  

The Response 

Navion Healthcare Solutions implemented outsourced abstraction and its Ncompass registry software to streamline data entry and provide powerful reporting. Upon agreement execution, Navion’s cloud-based web application, Ncompass, was ready for immediate use The Navion implementation team conducted an EMR review meeting with the client to understand all of its unique processes and documentation conventions. Additionally, Navion worked with the client to identify a retroactive start date that was aligned with the client’s required reporting period. Navion re-abstracted several months of data to ensure the entire reporting period contained high quality data, eliminated the backlog, and now keeps the data current within weeks of patient discharge. 

The Value 

Timely data that you can trust is a powerful tool. Prior to Navion, the client had challenges with physicians and other clinicians questioning and doubting the hospital’s data. With abstractor reliability and Ncompass reporting, our client trusts Navion’s data entirely. Easy access to critical reporting has enabled clinicians to identify their fallouts and outliers, resolve the issues, and improve their patient outcomes, evidenced by declining rates for re-admissions and increasing rates for cardiac rehabilitation referral. 

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Navion Healthcare Solutions
8333 Naab Rd., Suite 330
Indianapolis, IN 46260